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At the bottom you can download a free PDF copy of this post. I asked myself the strategies that I have used when dealing with difficult people, and researched  (1998) Dealing with Difficult People - The Workbook and Tape Set Hertford: Sherwood (2017) Available as a digital download Hertford: Sherwood (2018) Re-issued as Workbook PDF and MP3 Audio Set: Sherwood 2018 Hertford: Sherwood

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